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Guide

How Much Data Does a Call Centre Need? (Free Calculator)

Running out of data mid-month costs you agent hours. Running too much costs you money. Put your numbers into the calculator below to see how many records your floor needs each month and which membership tier fits.

Call centre data calculator

Records you need a month–
Best-fit membership–
Price a month–

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How we work it out

Monthly records = agents × working days × records per agent per day. The right number per agent depends on your dialler, your connect rate and how long calls last: predictive dialler teams often get through a few hundred records per agent per day, manual dialling far fewer.

Tips to make the data go further

  • Add an HLR check so your dialler doesn't waste attempts on dead numbers.
  • Take a live feed rather than one big file, so agents always call the freshest records first.
  • Upload a suppression file of existing customers so you don't pay for them again.
  • Recycle no-answers at different times of day before moving on.

Questions

What if we need more than 225,000 records a month?

Chat with us for a custom volume, or place a one-off order of up to 1,000,000 records.

Can we change tier later?

Yes — chat with us or email support and we'll switch it from your next month.

This guide is general information, not legal advice. For the full rules see the Information Commissioner's Office (ico.org.uk). Last updated October 2026.